The Khazana no longer offers Local delivery, however we recommend using Dolly, an affordable and reliable third-party delivery service
Please contact us at thekhazana@gmail.com for more information.
Any additional services such as "inside delivery," "re-delivery / re-consignment" (change of address) and "warehousing or stocking fees," which are charged by the delivery company(s), will be the customer's responsibility; the Khazana cannot take responsibility for any charges that incur as a result of additionally requested delivery services after your order has been delivered.
When will I receive my purchase?
All orders are processed and scheduled for delivery within 7 business days of having placed your order with us. If the item(s) you wish to purchase are “in stock”, you should receive them within one to five weeks, depending on the delivery option. However, The Khazana offers a wide array of items, many of which are subject to longer lead times and limited stock. We do our absolute best to ensure that the delivery timerame meets your needs, but product availability is subject to change and delivery delays do sometimes occur. In the event that either one of these affects your order, we will notify you of any updates or changes. If you'd like to place an order but would like to verify stock and / or lead times, please feel free to call us at: 1-512-320-9905 or check out our online chat feature if you have any other questions.
All orders are shipped directly to the delivery address that is provided at checkout. Please be sure to provide the correct and current delivery address for your order. Once an order is delivered, we may not be able to intercept, stop or reroute the delivery. If you notice a discrepancy in your delivery address, please contact us immediately. If the item(s) have not been delivered yet, we may be able to stop delivery (fees will apply). Please note that if the item(s) have already been delivered to the incorrect address that was provided to us, we will not be able to replace these item(s).
What if my order arrives damaged?
We take so much care in packing and delivering your purchase, merchandise is rarely damaged in transit, but it can happen despite all precautions. We request that you inspect your Item(s) upon delivery. After delivery is refused, we will file a claim and send you a replacement product. For damages unnoticed at the time of delivery, we require that you send us photographs via email within 48 hours, so that we can address and correct the situation. Please hold on to any and all packaging the item arrived in. We will send out a new product or replacement part at our discretion. We must receive notice of any damages within 48 hours of having received your delivery. If you do not want to receive a replacement part, item or repair you can return it under our standard return policy.
What if I'm unavailable to receive my order?
Depending on the carrier, additional delivery attempts will be made. Redelivery fees may apply. If your order has been delivered and you are unable to receive your delivery over an extended period of time, additional storage fees may incur. Alternatively, your delivery may be returned back to the Khazana Home Furniture, thus incurring fees for re-delivery of your order.
Questions? Contact us at the store at thekhazana@gmail.com.